Terms of Use

These Terms of Use (the "Terms") govern access to and use of the InfraNodes website, forms, customer portal when available, and infrastructure hosting services provided by Infranode LP ("InfraNodes", "we", "us", or "our"). "You" means the person or organization using the website or services. If you use the services for an organization, you represent that you have authority to bind that organization.

Service-specific terms may be set out in an order form, quote, statement of work, data processing agreement, service level agreement, acceptable use policy, or other written agreement signed or accepted by both parties. If those service-specific terms conflict with these Terms, the service-specific terms control for the relevant service.

1. Website use and no automatic account creation

The website provides information about InfraNodes services and allows visitors to submit sales, support, and access requests. The website itself does not create a customer account, order, service commitment, service level, credit approval, or right to use infrastructure services.

The public signup form captures interest only. The public signin page is a placeholder and always rejects credentials. Do not submit real production credentials to the public signin form unless InfraNodes has separately notified you that a live customer portal is available.

2. Services

InfraNodes may provide cloud compute, bare metal, network fabric, IP resource planning, colocation coordination, facility access, remote hands, managed hosting, and related infrastructure services. The exact services, term, fees, locations, resource limits, support process, and service levels are those stated in the applicable order or written service agreement.

We may accept, reject, or condition any service request at our discretion, including for capacity, compliance, risk, sanctions, credit, abuse history, or technical feasibility reasons.

3. Customer responsibilities

• Provide accurate account, billing, technical, security, and abuse contact information and keep it current.
• Use the services only in compliance with applicable law, these Terms, applicable orders, provider requirements, registry policies, and reasonable operational instructions.
• Secure your accounts, credentials, keys, applications, operating systems, networks, and hosted content.
• Maintain your own backups unless a written order expressly includes backup services.
• Promptly respond to abuse, security, legal, payment, or operational notices from InfraNodes.
• Ensure that your users, customers, contractors, and administrators comply with these Terms.

4. Acceptable use

You must not use the website or services for unlawful, harmful, abusive, deceptive, or high-risk activity. Prohibited activity includes:

• Malware, botnets, command-and-control systems, phishing, credential theft, ransomware, unauthorized scanning, unauthorized access, or exploitation of vulnerabilities.
• Denial-of-service attacks, traffic amplification, spoofing, abusive scraping, spam, unsolicited bulk email, open proxies, open relays, or systems primarily designed to hide abuse.
• Material that infringes intellectual property rights, violates privacy rights, enables fraud, or is illegal to possess, distribute, or make available.
• Content or activity involving child sexual abuse material, terrorism, human trafficking, non-consensual sexual content, or credible threats of violence.
• Cryptocurrency mining, mass account creation, traffic exchange, adult content, gambling, controlled goods, or other regulated/high-risk workloads unless expressly approved in writing.
• Interference with the security, integrity, performance, routing, reputation, or availability of InfraNodes, our providers, other customers, or third parties.

We may investigate suspected abuse and may rate-limit, null-route, filter, suspend, remove, preserve, or disclose relevant materials where reasonably necessary to protect the network, comply with law, or enforce these Terms.

5. Customer content

You retain ownership of content you store, process, transmit, or host using the services ("Customer Content"). You grant InfraNodes the rights needed to host, transmit, copy, cache, back up, secure, troubleshoot, and otherwise process Customer Content for the purpose of providing and protecting the services.

You are responsible for Customer Content and for ensuring that you have all rights, licenses, notices, consents, and lawful bases needed for its use. InfraNodes does not monitor all Customer Content, but we may access, preserve, remove, or disclose Customer Content when required by law, necessary for service operation, necessary to investigate abuse or security incidents, or permitted by the applicable agreement.

6. IP addresses, routing, and network resources

IP addresses, ASNs, routing objects, cross-connects, VLANs, and similar network resources may be assigned, leased, announced, or coordinated for your use. Unless expressly stated otherwise, these resources are not sold to you and may be changed, reclaimed, renumbered, or withdrawn where required by registry policy, provider requirements, abuse response, technical constraints, non-payment, or termination.

If you bring your own IP space or routing policy, you are responsible for registry authority, route authorization, RPKI, abuse contacts, lawful use, and compliance with applicable registry, RIR, carrier, and peering requirements.

7. Fees, taxes, and payment

Fees are stated in the applicable quote, order, invoice, or pricing document. Unless stated otherwise, fees are exclusive of VAT, sales tax, withholding tax, duties, bank fees, and similar charges, which are your responsibility.

You must pay invoices by the due date and in the stated currency. Late payment may result in interest, collection costs, suspension, resource reclamation, or termination. Usage-based, burstable, bandwidth, remote-hands, installation, cancellation, and third-party pass-through charges may be billed after they are incurred.

8. Provisioning, maintenance, and support

Provisioning dates, installation times, migration dates, and delivery estimates are targets unless a written agreement says otherwise. We may perform maintenance, emergency work, upgrades, security changes, and network changes where necessary to provide, protect, or improve the services.

Support is provided through the channels and priority levels stated in the applicable order or support policy. Public website support forms send internal notifications only and do not guarantee a ticket identifier, response time, or escalation path unless confirmed in your service agreement.

9. Backups and data deletion

You are responsible for maintaining current and restorable backups of Customer Content unless backup services are expressly included in a written order. Snapshot, replication, RAID, object storage durability, or provider backups are not a substitute for your own backup and recovery plan unless expressly stated.

After suspension, termination, cancellation, or resource deletion, Customer Content may become unavailable or be deleted according to the applicable service agreement, backup cycles, legal holds, and operational processes. You should export any needed data before termination or deletion.

10. Security

We use reasonable technical and organizational measures designed to protect the services, but no hosting service is immune from interruption, compromise, or data loss. You are responsible for patching, hardening, credential management, application security, firewall rules, encryption choices, identity management, endpoint controls, and the security of your users and administrators.

You must promptly notify us of suspected unauthorized access, security incidents, exposed credentials, or vulnerabilities affecting the services.

11. Suspension and termination

We may suspend or restrict services immediately if we reasonably believe that use of the services violates these Terms, creates security or legal risk, affects network integrity, harms another customer or third party, triggers provider or registry requirements, or if payment is overdue.

Either party may terminate services as stated in the applicable order. If no term is stated, either party may terminate on reasonable written notice. Termination does not relieve you of payment obligations accrued before termination or obligations that by their nature should survive.

12. Third-party services and facilities

Services may depend on data centers, carriers, registries, hardware vendors, software vendors, payment providers, security providers, and other third parties. Your use of third-party software, licenses, images, networks, facilities, or platforms may be subject to separate terms. We are not responsible for third-party services except to the extent expressly stated in a written agreement.

13. Confidentiality

Each party may receive non-public business, technical, pricing, security, or operational information from the other. The receiving party must use reasonable care to protect confidential information and may use it only to perform or receive the services, comply with law, or exercise rights under the applicable agreement.

14. Privacy and data protection

Our Privacy Policy explains how we process personal data for the website and services. Where InfraNodes processes personal data in Customer Content as processor, the parties will rely on the applicable data processing agreement or written data processing terms.

15. Warranties and disclaimers

Except as expressly stated in a written service agreement, the website and services are provided "as is" and "as available." To the maximum extent permitted by law, InfraNodes disclaims implied warranties, conditions, and representations, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, and error-free operation.

16. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, payment obligations, confidentiality obligations, indemnity obligations, misuse of intellectual property, or any liability that cannot be excluded under applicable law.

Subject to the previous sentence, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings, data, or Customer Content. Subject to the previous sentence, InfraNodes' aggregate liability arising out of or relating to the website or services will not exceed the fees paid by you for the affected service during the 12 months before the event giving rise to liability.

17. Indemnity

You will defend, indemnify, and hold harmless InfraNodes, its affiliates, suppliers, and personnel from claims, losses, damages, liabilities, costs, and expenses arising from Customer Content, your use of the services, your breach of these Terms, your violation of law, or your users' actions.

18. Changes to these Terms

We may update these Terms from time to time by posting a revised version on the website. Material changes will not apply retroactively where prohibited by law. Continued use of the website or services after the effective date of updated Terms means you accept the updated Terms.

19. Governing law and disputes

These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek urgent injunctive or equitable relief in any competent court.

20. Contact

Legal notices should be sent to legal@infranodes.cloud and to:

Infranode LP
2nd Floor 9 Chapel Place
London
EC2A 3DQ
United Kingdom